Support
How can we help?
Get help with your order, product, account or course activation.
Track my order
Ask a product question
Suitability question
Something else
Where did you purchase the product?
Guided Wellness Website
Order details, status, invoice, returns and refunds are all supported here.
Amazon Purchase
Guidance for order, delivery or return questions from Amazon. Product questions still route to us.
Choose what you need help with.
Order & Delivery
- · Delayed order
- · Missing item
- · Damaged package
Product Questions
- · Ingredient list
- · Suitability check
- · Dosage
Course Activation
- · QR not scanning
- · Change my email
- · Restart course
Amazon Support
- · Order enquiry
- · Return via Amazon
- · Amazon refunds
Having trouble starting your course?
1
Scan the QR
Point your camera at the QR on the bottle.
2
Set Day 0
Around 2-3 minutes to complete.
3
Begin daily
Take your first capsule from Day 1.
Concerned about the product\nor how you are feeling?
Report a product concern
If you are experiencing an issue with the product itself (such as packaging defects, unexpected smell, or other manufacturing-related concerns), please let us know.
Seek professional guidance first
If you have severe or new symptoms, contact a healthcare professional before continuing. Supplements are not a replacement for medical care.
WhatsApp Support
Send us a quick message directly from your phone and our team will reply as soon as possible.
Email Support
For non-urgent questions, documentation, or detailed inquiries about your course formulation.
Contact Form
Share a detailed message through our secure portal to ensure all correct context is provided.
Keep these details ready.
To help us assist you faster, please have this information on hand before reaching out:
- • Order number
- • Purchase channel (site or Amazon)
- • Batch number (bottom of bottle)
- • Delivery date
Common support questions.
How can I track my order? +
Once your order ships, you will receive a tracking link by email. You can also view your order status by logging into your account dashboard.
How do I cancel my order? +
You can cancel your order within the first 2 hours of placement. Navigate to your recent orders in your account settings and select "Cancel".
How do I activate my course? +
Simply scan the QR code located on the top of your product bottle using your smartphone camera. This will take you to your personal Day 0 setup page.
When are refunds processed? +
Refunds are typically processed within 5-7 business days of an approved return reaching our facility. Your bank may take an additional 3-5 days to post the credit.
How do I use and store the product? +
Store in a cool, dark place out of direct sunlight. Do not keep in the bathroom where humidity fluctuates. Take exactly as directed on your personalized portal.
What is your return and refund policy? +
We offer a 30-day return policy for unopened items in their original packaging. Please contact support to initiate a return request with your order details.
I bought this from Amazon, can you help? +
We can answer all product and course-related questions. However, for issues regarding delivery, missing packages, or returns, you must go through Amazon's customer service portal.
I have a concern about the packaging? +
Please take a photo of the defect along with the batch number on the bottom of the bottle, and email it to our support team so we can investigate.
Should I consult a doctor before starting? +
Yes. We always advise checking with a qualified healthcare provider before starting any new supplement regimen, especially if you have known medical conditions or take prescription medication.
Already in your 30-day course?
Log in for specific help based on your current product, course day and journey state.